At 19myr1, we believe the best entertainment comes when players play with a clear head and in a controlled manner. Responsible gaming is more than a policy — it is a culture we practise every day to ensure the well-being of every Malaysian player.
We provide a range of mechanisms and resources to ensure every gaming session remains a healthy and enjoyable form of entertainment.
Set daily, weekly, or monthly deposit limits according to your own financial capacity. These limits take effect immediately and can only be reduced — increases require a mandatory cooling-off period.
Our platform displays your session duration in real time and sends alerts when you have played beyond your set time limit. Being aware of time is the first step in responsible gaming.
If you feel you need a complete break, the self-exclusion option allows you to close account access for a chosen period — from 30 days to permanently if needed.
Not ready for full self-exclusion? Use the temporary account break feature to pause gaming activity for 24 hours, 48 hours, or a week without fully closing your account.
Set the maximum amount you are willing to lose in a single day. Once the loss limit is reached, your account will be automatically blocked for that day with no manual action required.
19myr1's trained customer support team is available to assist you 24 hours a day, 7 days a week. We also provide reference resources and guides for players who need additional guidance.
19myr1 provides a range of control tools accessible directly through your account settings. All tools are designed to empower you, not limit your enjoyment.
Set daily, weekly, or monthly deposit limits according to your budget. Decreases take effect immediately; increases require a 72-hour cooling-off period.
Set a limit on the duration of your gaming sessions. You will receive a notification 15 minutes before the limit is reached, and your session will be ended automatically once the limit is hit.
Set the maximum loss amount you can afford in a day or a week. Your account will be automatically blocked once this limit is reached.
Hide your account balance display while playing to reduce money-related stress and allow you to focus purely on entertainment.
Fully close access to your account for a chosen period. This option cannot be cancelled early — it is specifically designed to help those who are serious about taking a break.
All responsible gaming control tools are accessible in under two minutes directly from your account settings.
Access your 19myr1 account using your username and password through our secure, encrypted login page.
Click the profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.
In your account settings, look for the "Responsible Gaming" or "Limits & Controls" tab to view all available options.
Choose the type of limit you want, enter a value that suits your needs, and confirm the setting. Changes will take effect in accordance with the defined policy.
Review your limits and controls regularly. You will receive a monthly activity summary via email to help you stay aware of your gaming patterns.
Problem gambling can happen to anyone regardless of background. Recognising the early signs is the first step towards getting help.
Feeling the need to gamble with larger amounts of money to get the same level of excitement as before.
Feeling restless, irritable, or uncomfortable when trying to cut back or stop gambling.
Frequently thinking about gambling — planning the next session, how to get money, or recalling past wins.
Gambling as a way to escape problems, feelings of guilt, anxiety, or depression.
Chasing losses by continuing to gamble after losing, hoping to win back the money lost.
Lying to family members or friends about the amount of time and money spent on gambling.
Neglecting work, family, or financial responsibilities due to excessive gambling activity.
Borrowing money, selling valuables, or using savings to cover gambling losses.
Ask yourself the following questions honestly. This is not a clinical test — it is simply a starting point for personal reflection.
I always set a budget before I start playing and I never exceed that budget.
I play for entertainment, not as a way to earn income or solve financial problems.
I can stop playing at any time without feeling compelled to continue.
My gambling activity does not affect my relationships with family, friends, or my work performance.
I have never borrowed money or used funds meant for basic necessities for gambling.
I understand that game outcomes are random and no strategy can guarantee wins.
We take our responsibilities as an online entertainment platform operator seriously. Here are our commitments to every player:
These simple practices can make a big difference in keeping gaming a fun and enjoyable form of entertainment.
Decide the amount you are willing to "lose" before you start playing — money spent on entertainment, not an investment. Stick to that amount without exception.
Treat every win as a fun bonus, not a guarantee or a steady source of income. This reduces pressure and makes the experience more relaxed.
Take regular breaks while playing. Get up, stretch, have a drink of water, and spend some time with family or friends. The games will always be there when you return.
Don't wait until you're tired or frustrated to stop. End your session while you're still happy and satisfied — that's the best gaming experience.
Answers to the most frequently asked questions about responsible gaming at 19myr1.